Privacy Policy

Eastern Mobile Exchange Ltd.

Eastern Mobile Exchange Ltd. (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our money transfer and money exchange services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address, date of birth, identification documents (such as passport or national ID), and other details required for compliance with legal and regulatory requirements.

• Transaction Information: Details of your transactions, including recipient information, payment details, transaction history, and amounts.

• Financial Information: Bank account details, credit/debit card information, and other payment-related data.

• Technical Information: IP address, device type, browser information, and cookies when you use our website or mobile applications.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process and complete money transfer and exchange transactions.

• To comply with anti-money laundering (AML) and other legal obligations.

• To verify your identity and prevent fraudulent activities.

• To communicate with you regarding your transactions and account.

• To improve our services, website, and customer support.

• To send promotional messages and updates (with your consent).

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Regulatory and Legal Authorities: To comply with applicable laws, regulations, and legal processes.

• Financial Institutions and Partners: Banks, payment processors, and other financial service providers necessary for completing transactions.

• Service Providers: Third-party vendors that assist in providing our services, such as IT and security providers.

• Business Transfers: In case of mergers, acquisitions, or business restructuring.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no system can guarantee complete security, and you are responsible for keeping your account credentials confidential.

5. Your Rights and Choices

You have the right to:

• Access, update, or correct your personal information.

• Request deletion of your data (subject to legal and regulatory obligations).

• Opt out of marketing communications.

• Restrict or object to certain data processing activities.

6. Data Retention

We retain your information for as long as necessary to fulfill legal, regulatory, and business purposes. When no longer needed, we securely delete or anonymize your data.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can control or disable cookies through your browser settings.

8. Third-Party Links

Our website or services may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies before providing any information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the updated policy on our website and indicating the “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Eastern Mobile Exchange Ltd.
Address: 153 Ilford Lane, Ilford. IG1 2RR
Phone Number: +44 (742) 4688074
Email Address: info@easternexchange.co.uk